Join Yuppiechef as a Customer Support Agent

Yuppiechef Online (Pty) Ltd, South Africa’s premier kitchen and homeware store, is seeking passionate and efficient individuals to join their team as Customer Support Agents.

About The Job

At Yuppiechef, our mission is to bring more moments of joy into people’s homes through innovative, comfortable, and beautiful products. We strive to provide the best omnichannel shopping experience, and exceptional customer support is at the heart of our vision. If you possess the drive, experience, and a customer-centric attitude, we invite you to join our team and help us deliver outstanding service to each and every Yuppiechef customer.

About You: As a Customer Support Agent, we are looking for someone who embodies the following qualities:

• Passionate about consistently delivering a satisfying customer experience.
• Understands the competitive advantage of excellent customer support.
• Collaborative mindset, capable of working effectively with multiple teams.
• Persuasive without being pushy, providing expert advice to well-informed customers.
• Acts as a guide, offering advice and direction while allowing customers to make discerning choices.
• Promotes customer loyalty and encourages repeat business.
• Consistent and assertive in interactions, putting customers at ease.
• Adapts to customer expectations, reading cues and framing assistance accordingly.
• Remains calm under pressure, ensuring a positive experience for customers.
• Proactive in finding solutions for customer queries and improving team processes.
• Adaptable and embraces change as a means of continuous improvement.
• Feedback-oriented and actively contributes to driving growth.
• Effectively self-manages time and priorities.
• Process-oriented, recognizing the importance of accurate processes for customer satisfaction.
• Brings a positive energy and upbeat attitude to the team.
• Good general knowledge of cooking, food, kitchen equipment, and entertaining.

Daily Responsibilities:

• Managing customer expectations, requests, queries, and concerns across various communication channels (social media, email, live chat, and calls).
• Collaborating with multiple teams within the organization in a collaborative manner.
• Ensuring prompt fulfillment of customer orders.
• Following system and operational processes.
• Reporting on daily concerns and trends.
• Collaborating with the Store teams to support a strong Omnichannel offering.

Key Skills Required: To excel in this role, the following skills are necessary:

• Confidence in a customer-facing role.
• Experience with multiple communication methods and excellent communication skills.
• Strong multitasking abilities.
• Proficiency in IT and comfort working with various software packages.
• Exceptional listening, analysis, written, and verbal communication skills.
• At least 1 year of experience in a customer support environment.
• Additional customer-facing experience in hospitality or retail is advantageous.

Join Yuppiechef as a Customer Support Agent and be part of a team that prioritizes exceptional customer experiences across channels. If you are passionate about delighting customers, providing expert advice, and working in a collaborative environment, apply now to join our dedicated team at Yuppiechef Online (Pty) Ltd.